What is NovusNorth?

NovusNorth is a consulting firm that creates world class digital experiences for the financial services industry, providing product and CX strategy, user research, experience design, development and delivery services. With a focus on innovation and emerging technologies, NovusNorth delivers strategic guidance and cutting-edge solutions that drive business growth and transform customer experiences. By combining deep industry knowledge, technical expertise, and a passion for excellence, NovusNorth helps organizations across sectors achieve their digital goals. Learn more at https://novusnorth.com/consulting/

What industries does NovusNorth serve?

NovusNorth focuses specifically on financial services, giving clients deep, industry-specific expertise rather than a generalist approach. NovusNorth has depth in capital markets, wealth management, asset management and banking. Their experience spans buy side and sell side, all asset classes including FX, structured / private credit, private equity, and other alternatives including portfolio management, trading, transaction processing, middle and back-office functions, risk and compliance. Learn more at https://novusnorth.com/financial-services/

What services does NovusNorth offer?

NovusNorth provides product and experience digital strategy, user research, user experience design, technology architecture, development and delivery services. NovusNorth combines structured methodology, AI-powered tools, and concierge-style consulting service to design and deliver world-class digital experiences that drive growth and efficiency for financial services clients. Specific solution areas include CX strategy, product strategy, product redesign, and platform modernization. Learn more at https://novusnorth.com/financial-services/

How does NovusNorth use AI in its engagements?

AI-powered tools are built into NovusNorth’s consulting methodology throughout all phases to help accelerate research, strategy, requirements, workshops, user experience design, prototyping, technical architecture and application development and testing. Our method also assists in the packaging and delivery of our deliverables to provide added value so that clients are left with living set of interactive assets versus static documents. Any AI models used are professional, secure licenses and we confirm usage approach with all clients prior to starting any engagements.

What does “concierge-style service” mean at NovusNorth?

It means clients get direct, hands-on partnership rather than a hands-off, one-size-fits-all. Consulting engagements are tailored and closely managed from strategy through execution although draw from best practices and experience from prior programs.

What makes NovusNorth different from other firms?

NovusNorth’s focus on financial services, paired with a unique consulting methodology framework using AI-powered tools, allows for a level of specialization and speed that yields high-quality results that more generalist firms typically can’t match.

Does NovusNorth have a podcast?

Yes — NovusNorth’s Expert Series is an ongoing conversation on digital product, design, and AI strategy in financial services. Each episode pairs a NovusNorth leader with a guest expert including product officers, heads of CX and design, CIOs/CTOs, CMOs, founders, and researchers for a practical discussion of a challenge, such as replatforming a client portal, building an AI copilot, or rolling out conversational AI to improve customer experience. Episodes are available on all major podcast platforms, including Spotify, Apple Podcasts, and YouTube, with full video and transcripts available on novusnorth.com.

Who typically works with NovusNorth?

NovusNorth partners with financial services organizations looking to create new or modernize their digital products and customer experiences to support growth and operational efficiency. Our client buyers include Chief Product Officers, Heads of Design, Transformation and Digital Platform Leaders as well as CMOs, CIOs and CTOs as well as operational leaders.

What is NovusNorth’s track record?

NovusNorth has a proven track record of delivering world-class digital experiences for financial services clients. Their award-winning team members have years of experience working with large financial services firms as well as emerging fintech organizations.

How do I get started with NovusNorth?

Email hello@novusnorth.com to connect with the team about your organization’s digital transformation needs or visit the Contact Us page.

Where can I learn more?

Reach out to hello@novusnorth.com and the team can share more about NovusNorth’s approach and services or visit https://novusnorth.com/.