PLATFORM MODERNIZATION
Optimize Customer Experience and Reduce Total Cost of Ownership
PLATFORM MODERNIZATION
Optimize Customer Experience and Reduce Total Cost of Owership
MODERNIZE. ACCELERATE. IMPROVE.
Platform modernization consolidates suites of diverse digital applications into a unified platform in order to maximize customer experience and reduce TCO.
From… Siloed Experiences and Customer Pain
The accumulation of independent digital products typically stems from years of singular focus on building and launching new products, often accompanied by products obtained through business acquisitions. As a result, customers often find themselves working across multiple products that exhibit different appearances and operate in distinct ways. At the same time, separate code bases and technologies lead to higher costs to maintain and extend these platforms.
To… Seamless Customer-Centered Experiences & Reduced TCO
NovusNorth’s platform modernization solution helps you select the appropriate approach and architect a unified platform bringing together disparate platforms built on different technologies. At the same time, we design a future state digital experience around the way your customers work. This helps you not only optimize your costs and processes for maintaining and enhancing the platform over time but provides competitive differentiation in the marketplace through the higher value the new customer experience delivers to your clients
Relevant INSiGHTS
Leading digital consultancy introduces comprehensive offering to redesign, streamline and upgrade legacy digital products for enhanced CX, cost efficiency.
By NovusNorth
Discover the three fundamental models for digital product platforms and unlock their potential to enhance customer experience and maximize ROI for your organization.
By Dave Cowing
Digital experiences in business-to-business financial services organizations are very different from those in the consumer world. Listen in to our conversation with Jim Tessmer to learn how he has approached digital to differentiate as well as to enhance his company’s services.
By NovusNorth
OUR SOLUTION APPROACH
We use evidence-based user-centered methods to design best experience and determine the right-fit technologies.
1. Identify
To lay the foundation for our approach, we immerse ourselves in the field to gain a comprehensive understanding of the customer ecosystem, work processes, and the behaviors driving the demand for your products or services. Simultaneously, we delve deep into the technology landscape, assessing existing platforms, and examining the current technology standards and capabilities within your organization. Our goal is to identify opportunities for platform modernization and digital experience enhancement.
1. Identify
To lay the foundation for our approach, we immerse ourselves in the field to gain a comprehensive understanding of the customer ecosystem, work processes, and the behaviors driving the demand for your products or services. Simultaneously, we delve deep into the technology landscape, assessing existing platforms, and examining the current technology standards and capabilities within your organization. Our goal is to identify opportunities for platform modernization and digital experience enhancement.
1. Identify
To lay the foundation for our approach, we immerse ourselves in the field to gain a comprehensive understanding of the customer ecosystem, work processes, and the behaviors driving the demand for your products or services. Simultaneously, we delve deep into the technology landscape, assessing existing platforms, and examining the current technology standards and capabilities within your organization. Our goal is to identify opportunities for platform modernization and digital experience enhancement.
2. Ideate & Architect
In this phase, we explore a spectrum of solutions, focusing on designing an exceptional digital experience that aligns seamlessly with how your customers work. Our aim is to create a unified platform that integrates and modernizes existing products while enabling sustainable growth as your business expands. We also define a future-state technical architecture that supports this vision, ensuring a holistic approach to platform modernization and digital transformation.
3. Design & Implement
This is where the detailed design and construction of the platform come to life. We meticulously craft the platform’s navigation, information architecture, interaction design, and user interfaces, all while incorporating a modern and cohesive look and feel. Our skilled technologists undertake the implementation of the core system, the front-end components, and any necessary integrations. Through rigorous quality assurance (QA) processes, we ensure that the platform functions seamlessly, meeting the requirements of a unified and modernized digital experience.
2. Ideate and Architect
In this phase, we explore a spectrum of solutions, focusing on designing an exceptional digital experience that aligns seamlessly with how your customers work. Our aim is to create a unified platform that integrates and modernizes existing products while enabling sustainable growth as your business expands. We also define a future-state technical architecture that supports this vision, ensuring a holistic approach to platform modernization and digital transformation.
3. Design & Implement
This is where the detailed design and construction of the platform come to life. We meticulously craft the platform’s navigation, information architecture, interaction design, and user interfaces, all while incorporating a modern and cohesive look and feel. Our skilled technologists undertake the implementation of the core system, the front-end components, and any necessary integrations. Through rigorous quality assurance (QA) processes, we ensure that the platform functions seamlessly, meeting the requirements of a unified and modernized digital experience.
OUR EXPERIENCE
We have modernized platforms across segments within financial services
Leading Provider of Clearing and Settlement Services
We delivered a future state architecture and design direction for a leading provider of clearing and settlement services. The vision is designed to bring 6 products together into a single platform, designed around the customers core business flow. The effort provided the foundation for a multi-year effort to implement the unified platform and migrate clients over. The objectives were reducing the cost of maintaining and enhancing diverse products, as well as improving the customer experience, make it easier to cross-sell products.
Leading Provider of Clearing and Settlement Services
We delivered a future state architecture and design direction for a leading provider of clearing and settlement services. The vision is designed to bring 6 products together into a single platform, designed around the customers core business flow. The effort provided the foundation for a multi-year effort to implement the unified platform and migrate clients over. The objectives were reducing the cost of maintaining and enhancing diverse products, as well as improving the customer experience, make it easier to cross-sell products.
Leading Provider of Clearing and Settlement Services
We delivered a future state architecture and design direction for a leading provider of clearing and settlement services. The vision is designed to bring 6 products together into a single platform, designed around the customers core business flow. The effort provided the foundation for a multi-year effort to implement the unified platform and migrate clients over. The objectives were reducing the cost of maintaining and enhancing diverse products, as well as improving the customer experience, make it easier to cross-sell products.
A Leading Provider of Trading Services
Designed a unified multi-asset class trading platform with client product team. Solution provides single (new) distribution/revenue channel for global markets products + services and simplifies access for clients while reducing costs through automation. The platform brings together execution capability across multiple asset classes and enables federated development through the use of an FDC3 compliant framework that allows independent elements on the UI to communicate with each other.
A Leading Provider of Trading Services
Designed a unified multi-asset class trading platform with client product team. Solution provides single (new) distribution/revenue channel for global markets products + services and simplifies access for clients while reducing costs through automation. The platform brings together execution capability across multiple asset classes and enables federated development through the use of an FDC3 compliant framework that allows independent elements on the UI to communicate with each other.
A Leading Provider of Trading Services
Designed a unified multi-asset class trading platform with client product team. Solution provides single (new) distribution/revenue channel for global markets products + services and simplifies access for clients while reducing costs through automation. The platform brings together execution capability across multiple asset classes and enables federated development through the use of an FDC3 compliant framework that allows independent elements on the UI to communicate with each other.
Project Types/Ways We Can Engage
Agile Program Planning
Discovery and Requirements
Rapid Design Prototypes
Technical Proofs of Concept
Technology Vendor Evaluation/Selection
AI Co-Pilots with AuxoAI
Co-design and Delivery
Strategic Staffing Models by Sprint or Pod
Experience Design and Technical Implementation Phase
Technical Architecture
Application Development and Implementation
Sample Personas That We Have Designed For:
End Clients and Customers
Treasurers
Traders
Portfolio Managers
Wealth Advisors
Heads of Compliance
Operations Professionals
Merchants/SMBs
Experience Strategy
Experience Design
Technology & Development
Product & Delivery
FROM OUR CLIENTS
When we embarked on consolidating a half dozen digital products into a single, modern platform, we turned to NovusNorth to help us with a unified future state architecture, as well as a strategy to create a customer-oriented digital experience.
Director of Technology
Major Financial Services Firm
FROM OUR CLIENTS
When we embarked on consolidating a half dozen digital products into a single, modern platform, we turned to NovusNorth to help us with a unified future state architecture, as well as a strategy to create a customer-oriented digital experience.
Director of Technology
Major Financial Services Firm
Let’s Talk!
Trying to find your new north? Get in touch to find out how we can work together to achieve the business outcomes you need.
Let’s Talk!
Trying to find your new north? Get in touch to find out how we can work together to achieve the business outcomes you need.
SOLUTIONS
